Create survey
Basic survey settings
Provide the following minimum settings to create a survey.
Sender name
Provide a name to use for sender name of email.
Sender logo
Provide a logo to add to the top of email.
Survey question
Provide the survey question (max 60 characters).
Positive answer
Provide a positive answer (max 10 characters).
Negative answer
Provide a negative answer (max 10 characters).
Advanced survey settings
These settings are not mandatory. They have good defaults.
Survey name
A name for your survey.
Email subject
The default subject is “Quick feedback on sender name”. You can change it to “Feedback on keyword with keyword”. E.g. “Feedback on order with abcstores.com”
Reply-to email address
Provide an email address to add to “reply-to” header of email. If not provided any reply to email will be rejected.
Time-zone
Select time-zone of for use in dashboard reports.
Send throttle (day)
Max number of emails a recipient will recieve in a day. Default is 1.
Send throttle (week)
Max number of emails a recipient will recieve in a week. Default is 2.
Send throttle (month)
Max number of emails a recipient will recieve in a week. Default is 3.
Sending surveys
Surveys can be sent through the dashboard or the API.
Sending surveys through dashboard
Copy paste email addresses
- Go to “send surveys” section.
- Copy paste emails in comma separated format (max 1000 emails).
- You will be shown a preview of emails to which surveys will be sent. We will remove duplicates and emails which have already hit daily/weekly/monthly throttle limits. After verifying the list, you can send the surveys by clicking “send”.
Send surveys by importing emails through CSV file
This method allows you to add properties for each email.
- Go to “send surveys” section.
- Click the “upload” button to select CSV file from your computer (max 1000 emails).
- We will validate the upload file for data errors. After successful validation you will see a “send surveys” button. Click the button to send surveys.
Some points to remember for CSV file:
- The first row should contain header for each column. Only email column is mandatory.
- Each property column’s header should have property type and property name. For e.g. a string property “city” will should header as “S:city”.
- Refer to property data guidelines for each property to fix validation errors.
- When a string property has number value use quotes.
Sending surveys through API
Read API documentation.
Properties
Add properties to each recipient to segment responses. We support six different types of properties - Number, String, Number set, String set, Date and Boolean. You can add maximum of 50 unique properties per survey.
| Property type | Examples |
|---|---|
| Number | Order amount, visit count, page views. |
| Number set | Item prices, room prices. |
| String | Customer name, item name, City |
| String set | Screen names, product names |
| Boolean | Returning customer (Yes or No) |
| Date | Order date, delivery date |
Auto captured properties
We capture the following properties of survey response automatically.
| Property name | Example |
|---|---|
| response_device | Apple iphone 7 |
| response_os | iOS 9.3.5 |
| response_browser | Mobile Safari 9 |
Unsubscribes
Recipients can opt-out of receiving surveys from an account by clicking unsubscribe link in footer of email. They can also opt-out of Boolean surveys completely using the opt-out form in our website. You can unsubscribe recipients from specific surveys in your account using the API.
Send limits
We have setup limits on sending surveys to curb abuse. “Free” accounts have a limit of 100 surveys per hour and 500 surveys per day. “Pro” accounts have a limit of 1000 surveys per hour and 5000 surveys per day. Please contact us at [email protected] to request increase in limit.